Legal notice

Terms & Conditions

This website is operated by Mansour. Throughout the site, the terms “we”, “us” and “our” refer to Mansour. Mansour offers this website, including all information, tools, and services available from this site, to you, the user, provided that you accept all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including any additional terms and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service.

If you do not agree to all the terms and conditions of this agreement, you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools that are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change, or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Article 1 – Definitions

In these Terms, the following definitions apply:

  • Cooling-off period: the period during which the consumer may exercise the right of withdrawal.

  • Consumer: a natural person who is not acting for purposes relating to trade, business, craft or profession and who enters into a distance contract with the entrepreneur.

  • Day: calendar day.

  • Ongoing transaction: a distance contract relating to a series of products and/or services, where delivery and/or purchase obligations are spread over time.

  • Durable medium: any tool that enables the consumer or entrepreneur to store information addressed personally to them in a way that allows future consultation and unchanged reproduction of the stored information.

  • Right of withdrawal: the consumer’s option to withdraw from the distance contract within the cooling-off period.

  • Entrepreneur: the natural or legal person who offers products and/or services to consumers at a distance.

  • Distance contract: a contract concluded within the framework of an organised system for distance selling of products and/or services, whereby up to and including the conclusion of the contract exclusive use is made of one or more means of distance communication.

  • Means of distance communication: any means that can be used to conclude a contract without consumer and entrepreneur being simultaneously present in the same place.

  • Terms & Conditions: these Terms & Conditions of the entrepreneur.

Article 2 – Entrepreneur Details

  • Email: Mansouryasin29@gmail.com

  • Business name: Mansour

  • Chamber of Commerce (KvK) number: 97045748

  • Address: New York, USA

Article 3 – Applicability

These Terms & Conditions apply to every offer made by the entrepreneur and to every distance contract and order concluded between the entrepreneur and the consumer.

Before the distance contract is concluded, the text of these Terms & Conditions will be made available to the consumer. If this is not reasonably possible, it will be indicated before the distance contract is concluded where the Terms & Conditions can be consulted, and they will be sent free of charge upon request as soon as possible.

If the distance contract is concluded electronically, the text of these Terms & Conditions may, in deviation from the previous paragraph, be made available electronically in such a way that the consumer can easily store it on a durable medium. If that is not reasonably possible, it will be indicated where the Terms & Conditions can be accessed electronically and that they will be sent free of charge upon request.

If specific product or service conditions also apply, the above applies accordingly, and in case of conflicting terms, the consumer may always rely on the provision that is most favourable to the consumer.

If one or more provisions in these Terms & Conditions are wholly or partially void or annulled at any time, the agreement and these Terms & Conditions will remain in force for the remaining provisions, and the relevant provision will be replaced as soon as possible by a provision that most closely reflects the original intention.

Situations not covered in these Terms & Conditions should be assessed in accordance with the “spirit” of these Terms & Conditions.

Any ambiguities regarding the interpretation or content of one or more provisions should be interpreted in accordance with the “spirit” of these Terms & Conditions.

Article 4 – The Offer

If an offer has a limited period of validity or is subject to conditions, this will be explicitly stated in the offer.

The offer is non-binding. The entrepreneur is entitled to change and adjust the offer.

The offer contains a complete and accurate description of the products and/or services offered. The description is sufficiently detailed to allow the consumer to properly assess the offer. If the entrepreneur uses images, these are a truthful representation of the products and/or services offered. Obvious mistakes or errors in the offer do not bind the entrepreneur.

All images, specifications and information in the offer are indicative and cannot give rise to compensation or termination of the agreement. The entrepreneur cannot guarantee that displayed colors correspond exactly to the actual colors of the products.

Each offer includes information making it clear to the consumer what rights and obligations are attached to acceptance of the offer, including in particular:

  • the price, excluding customs clearance costs and import VAT. These additional costs are at the customer’s expense and risk. The postal/courier service will collect import VAT (possibly together with clearance fees) from the recipient;

  • any shipping costs;

  • how the agreement will be concluded and what actions are required;

  • whether the right of withdrawal applies;

  • the method of payment, delivery and performance;

  • the time period for accepting the offer and/or the period during which the entrepreneur guarantees the price;

  • the rate for distance communication if costs differ from the basic rate;

  • whether the agreement will be archived and how it can be accessed by the consumer;

  • how the consumer can check and, if desired, correct data provided before concluding the agreement;

  • any other languages in which the agreement can be concluded besides Dutch;

  • any codes of conduct applicable and how the consumer can consult them electronically; and

  • the minimum duration of the distance contract in case of an ongoing transaction.
    Optional: available sizes, colors, materials.

Article 5 – The Agreement

Subject to paragraph 4, the agreement is concluded at the moment the consumer accepts the offer and fulfills the stated conditions.

If the consumer accepts the offer electronically, the entrepreneur will promptly confirm receipt of acceptance electronically. As long as receipt has not been confirmed, the consumer may dissolve the agreement.

If the agreement is concluded electronically, the entrepreneur will take appropriate technical and organizational measures to secure electronic data transfer and ensure a safe web environment. If the consumer can pay electronically, the entrepreneur will observe appropriate security measures.

The entrepreneur may, within legal limits, check whether the consumer can meet payment obligations and assess relevant facts and factors for responsibly entering into a distance contract. If the entrepreneur has good reasons not to enter into the agreement, the entrepreneur may refuse an order or impose special conditions.

The entrepreneur will provide the consumer, in writing or on a durable medium, the following information with the product or service:

  1. the visiting address for complaints;

  2. the conditions and method for exercising the right of withdrawal, or a clear statement if excluded;

  3. information about guarantees and after-sales service;

  4. the data listed in Article 4(3), unless already provided;

  5. the requirements for termination if the agreement lasts longer than one year or is indefinite.

For ongoing transactions, the above applies only to the first delivery.

Each agreement is entered into under the suspensive condition of sufficient availability of the products.

Article 6 – Right of Withdrawal

For product purchases, the consumer has the right to withdraw from the agreement without giving any reason within 14 days. The cooling-off period starts the day after the consumer (or a designated representative) receives the product.

During the cooling-off period, the consumer shall handle the product and packaging with care and only unpack or use it to the extent necessary to determine whether they wish to keep it. If the consumer exercises the right of withdrawal, the product must be returned with all accessories, and—if reasonably possible—in original condition and packaging, according to the entrepreneur’s reasonable and clear instructions.

To exercise the right of withdrawal, the consumer must notify the entrepreneur in writing/email within 14 days of receiving the product. After notification, the consumer must return the product within 14 days. The consumer must prove timely return, for example by providing proof of shipment.

If the consumer does not notify within the period and/or does not return the product in time, the purchase is final.

Article 7 – Costs in Case of Withdrawal

If the consumer exercises the right of withdrawal, return shipping costs are borne by the consumer.

If the consumer has paid an amount, the entrepreneur will refund it as soon as possible, but no later than 14 days after withdrawal, provided that the product has been received back or conclusive proof of complete return shipment has been provided.

Article 8 – Exclusion of the Right of Withdrawal

The entrepreneur may exclude the consumer’s right of withdrawal for products as described below, but only if the entrepreneur clearly stated this in the offer or in time before concluding the agreement.

Exclusion is only possible for products:

  1. made to the consumer’s specifications;

  2. clearly personal in nature;

  3. that cannot be returned due to their nature;

  4. that can spoil or age quickly;

  5. whose price depends on financial market fluctuations beyond the entrepreneur’s control;

  6. single newspapers and magazines;

  7. audio/video recordings or software where the seal has been broken;

  8. hygienic products where the seal has been broken.

Exclusion is only possible for services:

  1. accommodation, transport, catering or leisure activities on a specific date/period;

  2. where performance has started with the consumer’s explicit consent before the cooling-off period ended;

  3. betting and lotteries.

Article 9 – The Price

During the validity period stated in the offer, prices will not be increased, except due to VAT changes.

In deviation, the entrepreneur may offer variable prices for products/services tied to financial market fluctuations beyond the entrepreneur’s control. This will be stated in the offer.

Price increases within 3 months after concluding the agreement are only permitted if required by law. Price increases after 3 months are only permitted if agreed and:

  1. required by law; or

  2. the consumer may terminate the agreement as of the date the increase takes effect.

The place of delivery is deemed to be in the country where transport begins. In this case, delivery takes place outside the EU, so import VAT and/or customs clearance costs may be collected from the recipient by the postal/courier service. Therefore, the entrepreneur does not charge VAT.

All prices are subject to printing and typographical errors. No liability is accepted for such errors, and the entrepreneur is not obliged to deliver at the incorrect price.

Article 10 – Conformity and Warranty

The entrepreneur guarantees that products/services comply with the agreement, the specifications stated in the offer, reasonable requirements of quality/usability, and applicable laws/regulations in force at the time the agreement is concluded.

Any defects or incorrectly delivered products must be reported in writing within 14 days after delivery. Returns must be in original packaging and in new condition.

The warranty period corresponds to the manufacturer’s warranty. The entrepreneur is never responsible for the final suitability of products for each individual application by the consumer, nor for advice regarding use.

Warranty does not apply if:

  • the consumer repaired/modified the products themselves or via third parties;

  • products were exposed to abnormal conditions or handled carelessly;

  • products were used contrary to instructions;

  • defects are fully or partly due to government regulations about materials.

Article 11 – Delivery and Performance

The entrepreneur will exercise the greatest possible care in receiving and executing orders.

Accepted orders will be executed as quickly as possible, but at the latest within 30 days, unless a longer delivery period has been agreed.

If delivery is delayed or an order cannot be fulfilled (fully or partially), the consumer will be informed within 30 days after ordering. In that case, the consumer may dissolve the agreement free of charge and may be entitled to compensation.

In case of dissolution, the entrepreneur will refund amounts paid as soon as possible, but within 14 days.

If delivery of a product is impossible, the entrepreneur will attempt to provide a replacement item and will clearly inform the consumer at delivery. The right of withdrawal cannot be excluded for replacement items. Costs of return shipment for replacement items are borne by the entrepreneur.

Risk of damage and/or loss rests with the entrepreneur until delivery to the consumer or a designated representative, unless expressly agreed otherwise.

Article 12 – Ongoing Transactions: Duration, Cancellation and Renewal

Cancellation
The consumer may cancel an indefinite agreement for regular delivery of products/services at any time, observing agreed cancellation rules and a notice period of at most one month.

A fixed-term agreement for regular delivery may be cancelled at the end of the term with a notice period of at most one month.

The consumer may always cancel:

  • at any time (not limited to specific times/periods);

  • in the same way the agreement was concluded;

  • with the same notice period the entrepreneur uses for itself.

Renewal
Fixed-term agreements for regular delivery may not be tacitly renewed for a fixed term, except:

  • subscriptions for newspapers/magazines may be renewed for up to three months, if the consumer can cancel with max one month notice.

Fixed-term agreements may be tacitly renewed for an indefinite term only if the consumer can cancel at any time with max one month notice (or max three months if delivery is less than once per month).

Trial subscriptions are not tacitly renewed and end automatically after the trial period.

Duration
If an agreement lasts more than one year, the consumer may cancel after one year with max one month notice, unless reasonableness and fairness oppose earlier cancellation.

Article 13 – Payment

Unless otherwise agreed, amounts due must be paid within 7 business days after the cooling-off period starts (Article 6(1)). For services, this period starts after the consumer has received confirmation of the agreement.

The consumer must report errors in payment details immediately. In case of non-payment, the entrepreneur may charge reasonable costs, within legal limits.

Article 14 – Complaints Procedure

Complaints about performance must be submitted within 7 days after the consumer discovered defects, fully and clearly described.

Complaints are answered within 14 days of receipt. If more time is needed, the entrepreneur will acknowledge receipt within 14 days and indicate when a detailed response can be expected.

If the complaint cannot be resolved, a dispute arises that may be subject to dispute resolution. A complaint does not suspend the entrepreneur’s obligations unless stated otherwise in writing.

If a complaint is found valid, the entrepreneur will, at its discretion, replace or repair the products free of charge.

Article 15 – Disputes

All agreements between the entrepreneur and the consumer to which these Terms & Conditions apply are governed exclusively by Dutch law, even if the consumer resides abroad.

Article 16 – Contact Information

Questions about these Terms & Conditions can be sent to: contact@valoura.nl